Recent official reports and reviews in South Australia and Scotland have revealed serious failures in how emergency medical calls are handled and how forced entry rules are applied.

最近南澳州與蘇格蘭的官方報告與評論揭露，在處理緊急醫療求救電話以及執行強制進入條例方面，出現了嚴重的失效。

In South Australia, a legal inquiry examined the death of David Low in February 2020. The investigation found that a paramedic failed to use his legal power to enter the property, even though the patient was in distress. The Coroner emphasized that the paramedic did not fully understand the Health Care Act because he had learned the procedures informally rather than through official training. As a result, the paramedic waited for a family member to arrive before entering. While the death was likely unavoidable, the Coroner identified a systemic failure and recommended that ambulance and police vehicles be given forced-entry equipment and that staff be protected from legal liability to encourage faster action.

在南澳州，一項法律調查研究了 2020 年 2 月 David Low 死亡的個案。調查發現，儘管患者當時處於危險狀態，一名救護人員仍未能運用其法定權限進入物業。死因裁判官強調，由於該名救護人員是透過非正式渠道而非官方培訓學習程序，因此他未能完全理解《醫療保健法》。結果，該救護人員在進入前等待了家屬到達。雖然該死訊可能是不可避免的，但裁判官認定這是系統性失效，並建議救護車與警車應配備強制進入設備，且應保障員工免受法律責任追究，以鼓勵其採取更快行動。

Similarly, serious problems were found in Scotland following the death of Brian Hurton in November 2025. Evidence shows that Mr. Hurton made two emergency calls reporting severe breathing difficulties. However, call handlers did not send an ambulance immediately; instead, they scheduled a callback because the service was too busy. A later review by Healthcare Improvement Scotland concluded that the first call was given the wrong priority level. Consequently, there was a delay of about three and a half hours. The Scottish Health Secretary, Angela Constance, described this as a failure in call handling, and the Scottish Ambulance Service has accepted these findings.

同樣地，在 2025 年 11 月 Brian Hurton 死亡後，蘇格蘭也發現了嚴重問題。證據顯示，Hurton 先生撥打了兩次緊急電話，報告呼吸困難情況嚴重。然而，接線員並未立即派遣救護車，而是因為服務過於繁忙而安排回電。蘇格蘭醫療改善局隨後的審查結論認為，第一通電話被賦予了錯誤的優先等級。因此，延遲了約三個半小時。蘇格蘭衛生大臣 Angela Constance 將此描述為接線處理失效，而蘇格蘭救護車服務已接受這些調查結果。

Both regions have admitted to these procedural mistakes and are now updating their policies to make emergency responses more effective.

兩個地區均已承認這些程序錯誤，目前正更新相關政策，以使緊急反應更加有效。