Balfour Beatty has introduced new security rules for its road maintenance staff following a rise in aggressive behavior from the public.

由於公眾激進行為增加，Balfour Beatty 為其道路維修員工引入了新的安保規則。

The increase in hostile encounters is mainly linked to the poor condition of roads, with a reported £18.62 billion shortage in maintenance funding. This lack of investment has caused a surge in frustration among drivers, which often leads to aggression toward the workers trying to fix the roads. According to data from Balfour Beatty, there are an average of 600 incidents per week. These range from verbal harassment and racial abuse to physical attacks involving weapons such as knives and baseball bats. Furthermore, staff have been targeted while removing flags from street lights and have been shamed online through unauthorized photos.

敵對衝突的增加主要與道路狀況不佳有關，據報導維修資金短缺達 186.2 億英鎊。投資不足導致駕駛者的挫折感激增，經常導致對試圖修理道路的工人採取激進行為。根據 Balfour Beatty 的數據，平均每週發生 600 起事件。這些事件包括言語騷擾、種族歧視，以及涉及刀具和棒球棍等武器的身體攻擊。此外，員工在路燈拆除旗幟時被針對，並因被擅自拍攝照片而在網路上受到羞辱。

To deal with these trends, the company has launched a multi-level safety strategy. They have introduced body-worn cameras and expanded CCTV surveillance to gather better evidence. Additionally, they have developed a mapping application to identify high-risk 'hotspots.' To help staff handle these situations, a five-hour conflict resolution course has been created, which emphasizes the importance of walking away and avoiding emotional arguments. Despite reporting these crimes to the police, the company noted a significant gap between the number of attacks and legal results, with only one successful prosecution.

為了應對這些趨勢，公司推出了多層次的安全策略。他們引入了隨身攝影機並擴展了 CCTV 監控以搜集更佳的證據。此外，他們開發了一款地圖應用程式來識別高風險的「熱點」。為了幫助員工處理這些情況，公司開設了一個五小時的衝突解決課程，強調離開現場並避免情緒化爭論的重要性。儘管將這些犯罪行為舉報給警方，但公司指出攻擊數量與法律結果之間存在顯著差距，僅有一宗成功起訴。

The company continues to call for a fundamental change in public behavior to ensure that workers remain safe while performing essential road repairs.

公司繼續呼籲公眾行為進行根本性改變，以確保工人在進行重要道路維修時能保持安全。