Commissioner Frank Bisignano is scheduled to appear before the House Ways and Means Committee to discuss the Social Security Administration's (SSA) current service performance and internal management.

局長 Frank Bisignano 預計將出席眾議院籌款委員會，討論社會安全局（SSA）目前的服務績效與內部管理。

The upcoming congressional testimony focuses on the difference between official agency data and external criticisms of the organization. Commissioner Bisignano asserts that the SSA has reduced phone wait times by 75%, fixed website problems, and increased service capacity by 50%. He emphasizes that removing the requirement for appointments at field offices has improved accessibility for clients, whereas the previous administration's policy was counterproductive.

即將到來的國會證詞重點在於機構官方數據與外部批評之間的差異。Bisignano 局長堅稱，SSA 已將電話等待時間縮短了 75%，解決了網站問題，並將服務能力提升了 50%。他強調，取消分行預約要求後，客戶更容易獲得服務，而前任政府的政策則適得其反。

However, critics and the American Federation of Government Employees Council 220 argue that these improvements are only superficial. They contend that the gains are caused by moving 2,000 non-service employees to frontline roles and relying more on digital tools, rather than solving staffing shortages. Consequently, reports indicate severe understaffing in several states, including Michigan, Texas, and Utah, following the termination of 7,000 employees at the start of the Trump administration.

然而，批評者與美國政府雇員聯合會第 220 號理事會則認為，這些改善僅是表面功夫。他們主張，服務提升是因為將 2,000 名非服務員工調至前線，且更加依賴數位工具，而非解決人力短缺問題。因此，報告指出在川普政府初期裁減 7,000 名員工後，包括密西根州、德州與猶他州在內的數個州仍嚴重缺人。

Institutional reports provide a balanced view of these claims. The SSA Inspector General's report acknowledges that errors in processing claims and benefits still exist; however, it confirms that phone services and technology for disability claims have improved. Furthermore, Bisignano's role as CEO of the IRS has created legal complications. When asked about a tax audit agreement involving the Trump family, Bisignano referred the matter to Treasury Secretary Scott Bessent due to ongoing legal cases.

機構報告對這些說法提供了平衡的視角。SSA 總督察的報告承認，處理申請與福利時仍存在錯誤；但同時確認，電話服務與失能申請的技術確實有所改善。此外，Bisignano 身兼 IRS 執行長的身份亦造成法律複雜化。當被問及涉及川普家族的稅務審計協議時，Bisignano 因相關法律案件仍在處理中，將此事交由財政部長 Scott Bessent 處理。

The SSA maintains that its service delivery is improving, while labor representatives and critics insist that staffing shortages remain a serious problem.

SSA 主張其服務交付正在改善，而勞方代表與批評者則堅持人力短缺仍是一個嚴重問題。