New Leader in the American Customer Satisfaction Index for Fast Food Restaurants
美國顧客滿意度指數快餐店排行榜出現新領頭羊
Introduction
The American Customer Satisfaction Index (ACSI) has announced a change in the top rankings for quick-service restaurants, with Jersey Mike's now taking the first position.
美國顧客滿意度指數 (ACSI) 宣佈快餐店的頂端排名有所變動，Jersey Mike's 目前取得了第一名的位置。
Main Body
According to the latest ACSI data, which is based on over 16,000 email surveys conducted between April 2025 and March 2026, there has been a shift in market leadership. Jersey Mike's achieved a score of 84, overtaking Chick-fil-A, which scored 83. This is the first time in more than ten years that a new company has taken the lead in the quick-service restaurant (QSR) sector.
根據最新的 ACSI 數據（基於 2025 年 4 月至 2026 年 3 月期間進行的 16,000 多份電子郵件調查），市場領導地位已經發生了轉變。Jersey Mike's 獲得了 84 分，超越了得分 83 分的 Chick-fil-A。這是十多年來第一次有新公司在快餐 (QSR) 產業中奪得領先地位。
ACSI analysts emphasized that the success of Jersey Mike's is due to a combination of rapid growth in store locations and the improvement of digital ordering systems to serve customers faster. Furthermore, they asserted that the company's success is supported by a simple menu and a business model that is easy to expand. Founded in 1956, the company now has more than 4,000 locations across the United States and Canada.
ACSI 分析師強調，Jersey Mike's 的成功歸功於分店數量的快速增長，以及數位點餐系統的改良以提升服務速度。此外，他們認為該公司的成功在於簡約的菜單以及易於擴展的商業模式。該公司創立於 1956 年，目前在美國和加拿大擁有 4,000 多家分店。
Although Chick-fil-A is no longer the overall leader, it remains the top choice for chicken-based restaurants. Other competitors include Jimmy John's and Panda Express, which tied for third place with scores of 81. Meanwhile, major chains like McDonald's and Dairy Queen are at the bottom of the rankings with the lowest scores of 72.
雖然 Chick-fil-A 不再是總榜領先者，但它仍然是雞肉類餐廳的首選。其他競爭對手包括 Jimmy John's 和 Panda Express，兩者以 81 分並列第三。與此同時，如 McDonald's 和 Dairy Queen 等大型連鎖店則排名墊底，得分最低，僅為 72 分。
Conclusion
Jersey Mike's is now the top-rated quick-service restaurant, ending Chick-fil-A's ten-year streak as the industry leader.
Jersey Mike's 目前是評分最高的快餐店，終結了 Chick-fil-A 領跑行業十年的紀錄。
Vocabulary Learning
⚡ The Power of "The Shift": Moving from A2 to B2
An A2 student says: "Jersey Mike's is number one now. Chick-fil-A was number one before."
To reach B2, you need to describe change and movement using more sophisticated verbs. Look at how the article describes a change in leadership:
"...there has been a shift in market leadership... overtaking Chick-fil-A... ending Chick-fil-A's ten-year streak."
🛠️ The B2 Toolkit: Describing Trends
Instead of using "go up" or "go down," use these high-impact words found in the text:
- Overtake To move past someone to take the lead. Example: "The runner overtook the leader in the final lap."
- Shift A change in position, direction, or focus. Example: "There is a shift in how people shop; more people use apps now."
- Streak A continuous period of success (or failure). Example: "The team has a five-game winning streak."
🧠 Logic Connection: "Due to" vs "Because"
At A2, we use because + [sentence]. At B2, we use "due to" + [noun phrase] to sound more professional and academic.
- A2 Style: "They are successful because they have many stores."
- B2 Style: "Their success is due to a combination of rapid growth in store locations."
Quick Tip: Use "due to" when you want to link a result directly to a specific cause in a formal report or presentation.