Reports show that emergency services in South Australia and Scotland made big mistakes. People died because the help was too slow.

報告顯示南澳洲與蘇格蘭的緊急救援服務出現重大失誤，導致民眾因救援過慢而死亡。

In South Australia, a man named David Low died. A paramedic did not go inside the house to help him. The paramedic did not know the law. Now, the government wants to give paramedics better tools to open doors.

在南澳洲，一名叫做 David Low 的男子死亡。當時一名救護人員沒有進入屋內救他，因為該救護人員不清楚法律。現在政府希望提供更好的工具給救護人員用以開門。

In Scotland, a man named Brian Hurton died. He called for help two times. The workers on the phone did not send an ambulance quickly. They waited too long. The ambulance arrived three hours late.

在蘇格蘭，一名叫做 Brian Hurton 的男子死亡。他兩次撥打電話求救，但接線人員沒有迅速派遣救護車，等待時間過長，導致救護車遲到了三小時才到達。

Both countries had problems. Some workers did not have the right training. Other workers did not understand how to prioritize the most sick people.

兩國都存在問題。部分人員缺乏正確的培訓，其他人員則不明白如何優先處理病情最嚴重的患者。

Both countries now want to change their rules. They want to help people faster in the future.

兩國目前都希望修改規則，以便在未來能更快地提供救援。

Recent official reports and reviews in South Australia and Scotland have revealed serious failures in how emergency medical calls are handled and how forced entry rules are applied.

最近南澳州與蘇格蘭的官方報告與評論揭露，在處理緊急醫療求救電話以及執行強制進入條例方面，出現了嚴重的失效。

In South Australia, a legal inquiry examined the death of David Low in February 2020. The investigation found that a paramedic failed to use his legal power to enter the property, even though the patient was in distress. The Coroner emphasized that the paramedic did not fully understand the Health Care Act because he had learned the procedures informally rather than through official training. As a result, the paramedic waited for a family member to arrive before entering. While the death was likely unavoidable, the Coroner identified a systemic failure and recommended that ambulance and police vehicles be given forced-entry equipment and that staff be protected from legal liability to encourage faster action.

在南澳州，一項法律調查研究了 2020 年 2 月 David Low 死亡的個案。調查發現，儘管患者當時處於危險狀態，一名救護人員仍未能運用其法定權限進入物業。死因裁判官強調，由於該名救護人員是透過非正式渠道而非官方培訓學習程序，因此他未能完全理解《醫療保健法》。結果，該救護人員在進入前等待了家屬到達。雖然該死訊可能是不可避免的，但裁判官認定這是系統性失效，並建議救護車與警車應配備強制進入設備，且應保障員工免受法律責任追究，以鼓勵其採取更快行動。

Similarly, serious problems were found in Scotland following the death of Brian Hurton in November 2025. Evidence shows that Mr. Hurton made two emergency calls reporting severe breathing difficulties. However, call handlers did not send an ambulance immediately; instead, they scheduled a callback because the service was too busy. A later review by Healthcare Improvement Scotland concluded that the first call was given the wrong priority level. Consequently, there was a delay of about three and a half hours. The Scottish Health Secretary, Angela Constance, described this as a failure in call handling, and the Scottish Ambulance Service has accepted these findings.

同樣地，在 2025 年 11 月 Brian Hurton 死亡後，蘇格蘭也發現了嚴重問題。證據顯示，Hurton 先生撥打了兩次緊急電話，報告呼吸困難情況嚴重。然而，接線員並未立即派遣救護車，而是因為服務過於繁忙而安排回電。蘇格蘭醫療改善局隨後的審查結論認為，第一通電話被賦予了錯誤的優先等級。因此，延遲了約三個半小時。蘇格蘭衛生大臣 Angela Constance 將此描述為接線處理失效，而蘇格蘭救護車服務已接受這些調查結果。

Both regions have admitted to these procedural mistakes and are now updating their policies to make emergency responses more effective.

兩個地區均已承認這些程序錯誤，目前正更新相關政策，以使緊急反應更加有效。

Recent coronial findings and administrative reviews in South Australia and Scotland have identified critical failures in emergency medical dispatch and the execution of forced entry protocols.

南澳州與蘇格蘭最近的死因研訊與行政審查發現，在緊急醫療派遣與強制進入協定的執行方面存在嚴重失效。

In South Australia, a coronial inquest conducted by State Coroner David Whittle examined the death of David Low on February 25, 2020. The proceedings established that an intensive care paramedic, Darryl Sparrow, failed to exercise statutory powers of entry despite evidence of the patient's distress. The Coroner noted that the paramedic's understanding of the Health Care Act was deficient, having acquired procedural knowledge via 'osmosis' rather than formal study. Consequently, entry was deferred until the arrival of a family member. Although the Coroner concluded the fatality was likely inevitable, he identified a systemic failure in the application of entry powers. This led to eight recommendations, including the provision of forced-entry equipment for ambulance and police vehicles and the establishment of liability immunity for SAAS personnel to facilitate more decisive action.

在南澳州，由州死因裁判官 David Whittle 主持的死因研訊調查了 David Low 於 2020 年 2 月 25 日的死亡事件。程序確定，儘管有證據顯示患者處於危險狀態，一名重症監護救護員 Darryl Sparrow 未能行使法定進入權限。裁判官指出，該救護員對《醫療保健法》的理解不足，其程序知識是透過「耳濡目染」而非正式學習獲得。因此，進入被推遲至一名家屬到達後才進行。儘管裁判官結論認為死亡可能是不可避免的，但他認定在行使進入權限方面存在系統性失效。這導致了八項建議，包括為救護車與警車提供強制進入設備，以及為 SAAS 人員建立免責機制，以促進更果斷的行動。

Parallel systemic deficiencies were observed in Scotland regarding the death of Brian Hurton on November 18, 2025. Evidence indicates that Mr. Hurton initiated two emergency calls reporting severe respiratory distress and impending collapse. In both instances, call handlers deferred immediate ambulance dispatch in favor of a clinician callback, citing regional service saturation. A subsequent review by Healthcare Improvement Scotland determined that the initial call was incorrectly prioritized. The failure to assign a high-priority code resulted in a dispatch delay of approximately three and a half hours. The Scottish Health Secretary, Angela Constance, characterized the incident as a failure in call handling, while the Scottish Ambulance Service has since accepted the findings of the Significant Adverse Event Review (SAER).

在蘇格蘭 Brian Hurton 於 2025 年 11 月 18 日的死亡事件中，也觀察到平行的系統性缺陷。證據顯示，Hurton 先生發起了兩次緊急電話，報告嚴重呼吸困難及即將昏迷。在這兩次情況中，接線員均以區域服務飽和為由，將立即派遣救護車推遲，改由臨床醫生回電。隨後由蘇格蘭醫療改良局 (Healthcare Improvement Scotland) 進行的審查確定，最初的電話優先級分級錯誤。由於未能分配高優先級代碼，導致派遣延遲約三個半小時。蘇格蘭衛生大臣 Angela Constance 將此事件定性為接線處理失效，而蘇格蘭救護服務 (Scottish Ambulance Service) 隨後接受了重大不良事件審查 (SAER) 的結果。

Both jurisdictions have acknowledged procedural lapses and are currently implementing revised policies to improve emergency response efficacy.

兩個司法管轄區均已承認程序失誤，目前正實施修訂後的政策，以提高緊急應變的效能。