This report talks about problems with electricity bills and gas services in two places.

本報告討論兩個地區的電費單與天然氣服務問題。

In the PSPCL Central Zone, the electricity company has few workers. Many workers are doing a census. Because of this, workers do not read the meters. People may get one big bill for many months. The company says people can send their own meter readings, but this is hard.

在 PSPCL 中央區，電力公司人手不足。許多員工正在進行人口普查。因此，員工不會去抄錶。民眾可能會一次收到好幾個月的大額帳單。公司表示民眾可以自行提交抄錶數值，但這很困難。

In Hyderabad, the gas company does not give gas for nine hours a day. There is air in the pipes. The meters move even when there is no gas. This means people pay for air.

在海得拉巴，天然氣公司每天有九小時不供氣。管道中含有空氣。即使沒有天然氣，電表依然在轉動。這意味著民眾在為空氣付費。

People in Hyderabad now buy gas cylinders or use electric stoves. These are more expensive. People want the company to fix the gas and change the bills.

海得拉巴的民眾現在購買天然氣鋼瓶或使用電爐。這些價格更貴。民眾希望公司能修復天然氣供應並修正帳單。

People in both places have money problems because the services are bad.

由於服務糟糕，這兩個地區的民眾都面臨財務問題。

This report examines the systemic failures in electricity billing within the PSPCL Central Zone and the irregular gas distribution managed by the Sui Southern Gas Company (SSGC).

本報告分析了 PSPCL 中央區域在電費計費方面的系統性失效，以及由南蘇伊天然氣公司 (SSGC) 管理的不穩定天然氣分配問題。

In the PSPCL Central Zone, a significant shortage of staff has caused a backlog in meter reading and billing cycles. This problem occurred because clerical workers were moved to Special Intensive Revision and Census duties, which weakened the functionality of Suvidha Centres and complaint systems. Consequently, there is a high chance that customers will receive large bills covering several months. The administration suggested that customers submit their own meter readings to help, although staff emphasized that this solution is limited by the current lack of personnel. Furthermore, the utility asserted that all unpaid bills must be paid within the standard time limits, meaning installment plans are not available.

在 PSPCL 中央區域，嚴重的人手短缺導致抄表與計費週期積壓。此問題源於文書人員被調往執行「特別密集修訂」與人口普查工作，削弱了 Suvidha 中心與投訴系統的功能。因此，客戶極有可能收到涵蓋數個月金額的高額帳單。行政部門建議客戶自行提交抄表數以提供協助，但員工強調，由於目前缺乏人力，此解決方案效果有限。

Meanwhile, in Hyderabad, Sindh, the SSGC has failed to follow the required nine-hour daily gas distribution schedule. Consumers report low pressure and air inside the pipelines, which allegedly causes meters to record usage even when there is no usable fuel. Because of this, many households have switched to alternative energy sources, such as LPG cylinders and electric cooktops, which has increased their monthly expenses. While political leaders have not taken much action, the affected residents are demanding a change in billing practices to remove air-flow charges and a return to a reliable supply.

同時，在信德省的海得拉巴，SSGC 未能遵守每日九小時的天然氣分配時間表。消費者反映壓力不足且管道內有空氣，據稱即使沒有可用燃料，電錶仍會記錄使用量。因此，許多家庭轉用替代能源，如 LPG 氣瓶和電磁爐，增加了每月支出。儘管政治領袖未採取太多行動，但受影響居民要求更改計費方式以剔除空氣流動費用，並恢復可靠的供應。

Both regions are facing financial pressure caused by administrative inefficiency and failing infrastructure.

兩個區域均因行政效率低下與基礎設施失效而面臨財務壓力。

This report examines systemic failures in electricity billing operations within the PSPCL Central Zone and gas distribution irregularities managed by the Sui Southern Gas Company (SSGC).

本報告檢視了 PSPCL 中區電費結算作業的系統性失效，以及由 Sui Southern Gas Company (SSGC) 管理的天然氣分配異常問題。

In the PSPCL Central Zone, a significant attrition in available manpower has precipitated a backlog in meter reading and billing cycles. This operational deficit is attributed to the deputation of clerical personnel for Special Intensive Revision and Census duties, thereby compromising the functionality of Suvidha Centres and grievance redressal mechanisms. Consequently, there is a high probability of the issuance of consolidated multi-month bills. The administration has proposed the submission of self-recorded meter readings as a mitigatory measure, although internal staff suggest that the efficacy of this protocol is limited by existing staffing constraints. Furthermore, the utility maintains that consolidated arrears must be settled within standard payment windows, precluding the possibility of installment plans.

在 PSPCL 中區，可用人力嚴重短缺導致抄表與結算週期積壓。此運作缺陷歸因於文職人員被派往執行特別密集修訂與人口普查任務，進而損害了 Suvidha 中心與申訴機制的運作功能。因此，極有可能發出合併數月的累計帳單。管理層建議提交自行記錄的電表讀數作為緩解措施，但內部人員指出，由於現有的人力限制，該方案的成效有限。此外，公用事業公司堅持累計欠款必須在標準付款窗口內結清，排除分期付款的可能性。

Parallelly, in Hyderabad, Sindh, the SSGC has failed to maintain the stipulated nine-hour daily gas distribution schedule. Consumers report a systemic lack of pressure and the presence of air within the pipelines, which allegedly causes meters to register consumption despite the absence of usable fuel. This discrepancy has necessitated a transition toward alternative energy sources, such as LPG cylinders and electric induction cooktops, thereby increasing the financial burden on households. While political representatives have remained largely inactive, the affected populace seeks a recalibration of billing practices to exclude non-fuel throughput and a restoration of reliable supply.

與此同時，在信德省海得拉巴，SSGC 未能維持規定的每日九小時天然氣分配時間表。消費者報告壓力系統性不足且管道內存在空氣，據稱導致在缺乏可用燃料的情況下，電表仍記錄消耗量。此差異迫使居民轉向替代能源，如 LPG 鋼瓶和電磁爐，從而增加了家庭財務負擔。儘管政治代表大多保持不採取行動，但受影響民眾尋求重新調整結算實務以排除非燃料吞吐量，並恢復可靠供應。

Both regions are experiencing utility-driven financial strain resulting from administrative inefficiency and infrastructure failure.

兩個地區均因行政低效與基礎設施失效，而承受來自公用服務引起的財務壓力。